If the contract is done by services through distance communication means and therefore is a distance selling deal, all consumers are entitled to the following „right of return“. Consumer refers to any natural person, who concludes a legal transaction for a purpose which cannot be attributed to its commercial or independent professional activities (§ 13 BGB):
Instructions of cancellation
You have the right to cancel this contract within a month without giving any reason.
The withdrawal period is one month beginning at the day when you, or a by you named third party, who is not the carrier, receives the goods.
To exercise your right of cancelation you have to inform us:
Tarpenring 8 , 22419 Hamburg
Fax: 040 839233 72
by a clear statement (e.g. a letter send by post, fax or email) about your decision to cancel the contract.
To observe the revocation period it is sufficient to send us the note about your will to use your right of cancellation before the cancellation period expires.
Consequences of cancellation
If you cancel this contract, we have to restitute all payments, which we have received from you, back to you, except shipping costs to other countries than Germany. We have to retransfer the amount immediately and within fourteen days latest from the day on we have received your note of cancellation of this contract. We are using the same kind of payment for the reimbursement that you have used with your payment, unless it is expressly entered into another agreement. In any event no charges will be made for the retransfer of the amount.
We can refuse the repayment until we have received the goods back or you have provided proof, that you have returned the goods, depending which is the earlier point in time.
You have to send us the goods immediately and in any case latest fourteen days after the day, on which you have informed us about the cancelation of this contract, back or to surrender. The time period remains unaffected, if you send the goods back before the period expires.
You have to compensate for a loss in value of the goods only, if this loss of value results from the handling other than what is necessary to ascertain the nature and functioning of the goods.
Our Callcenter is available Monday - Friday from 9:00 to 18:00
Phone: +49 (0 )40 839233-0